DG-EXPE-24 DIGI SUPPORT SERVICE

DG-EXPE-24 DIGI SUPPORT SERVICE

MODEL
DG-EXPE-24
브랜드
DIGI
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Choose a service level that best fits your needs

 BASEEXPERTPROFESSIONAL
 
 Included with PurchaseAnnual/ 3-Month ContractFee per Hour or Device
Warranty✓✓ 
Response Time24 hours4 hours 
Priority Case Response 12x5 or 24x7** 
Email Support✓✓ 
Phone Support ✓ 
Customer Portal Access ✓ 
Firmware Upgrades✓✓ 
Bug Reporting✓✓ 
Device Configuration Education✓✓ 
Device Connectivity Support (device is connected and communicating)✓✓ 
Complimentary Webinar Registration ✓ 
*Code Debugging / Application Performance Review (for code running on Digi devices only) ✓ 
*Integration with third party devices ✓ 
*Network Troubleshooting (where network includes a Digi device) ✓ 
*Solution Troubleshooting (end user implementations, applications, environmental factors). Solutions typically encompasses end point devices, end products, Digi devices, applications, and potentially Digi Remote Manager). ✓ 
Mobile or Web Application Development  ✓
Python Development  ✓
Site Surveys  ✓
On-site Support  ✓
Installation Services  ✓
Implementation Services  ✓
Customer Specific Device Configuration and Activation Services  ✓
Customer Training  ✓

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